1. How to reach us
The best way to reach us is email: [CONTACT EMAIL]. DealPrep is run by [OPERATOR LEGAL NAME]. We don't have a phone line or live chat.
Our target for a first reply is [to confirm].
2. What to include
- The email address on your DealPrep account, so we can find it.
- What you were trying to do and what happened. A screenshot, the page address and your browser help.
- For a bug, what device and browser you use.
- Please don't send your password, a full card number or other sensitive details. We'll never ask for them.
3. Common requests
- Privacy: to get a copy of your information, correct it or have it deleted, email us. You can also delete your account yourself in Settings. See section 8 of the Privacy Policy. We respond within 30 days.
- Refunds and billing: see our Refund Policy. You can cancel Pro any time in Settings.
- Safety or behavior in the Circle: see the Community Guidelines and include a link or the date and place, and what happened. If someone is in immediate danger, contact your local emergency services first.
- Copyright: send a notice as described in section 11 of the Terms of Service.
- Accessibility: see our Accessibility Statement, including how to ask for an accommodation.
- Questions about how we use AI: see how we use AI.